Returns & Exchanges
Due to the perishable nature of our products, Rap Snacks does not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incomplete. Please contact our support team within 14 days of delivery to resolve any issues with your snack experience.
Inspect Your Delivery
Upon receiving your Rap Snacks order, immediately check the packaging for any signs of damage or missing items from your shipment.
Document the Issue
Take clear photos of the damaged product and the shipping label to help our team process your claim quickly and accurately.
Contact Customer Support
Email our support department with your order number and the attached photos to initiate a request for a replacement or store credit.
Resolution Process
Our team will review your request within 3-5 business days and issue a replacement shipment or a refund to your original payment method if applicable.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing